Version 1, in effect from Sep 3, 2026 (en)
Version: 2026.1
Effective date: 3 September 2026
Supersedes: version dated 28 October 2025
Equitia by Antos
Org. nr. 934 018 168
Feldbergveien 31, 3520 Jevnaker, Norway
support@equitia.net
Equitia by Antos is a sole proprietorship (enkeltpersonforetak) registered in Norway.
These Terms of Service ("Terms") govern your use of equitia.net (the "Website"), the customer portal at equitia.net/secure (the "Client Area"), and all services supplied by Equitia ("Services"), including VPS hosting, web hosting, game server hosting and any related products.
These Terms, together with the Privacy Policy, the Acceptable Use Policy set out in section 14, and any product-specific terms shown at checkout, form the whole agreement between you and Equitia (the "Agreement").
Definitions
| Term | Meaning |
|---|---|
| We / us / our | Equitia |
| You / your / Customer | The person or entity holding the account |
| Consumer | A natural person acting for purposes outside their trade, business or profession, as defined in Norwegian consumer legislation |
| Business Customer | Any Customer who is not a Consumer |
| Billing Period | The interval you are invoiced for (hourly prepaid, monthly, quarterly, semi-annual or annual), as shown at checkout |
| Service Period | The period a Service is paid up to, ending on the Period End Date |
| Period End Date | The last day of the current paid Service Period |
| Prepaid Balance | Funds held on your account and drawn down hourly for hourly-billed Services |
| Suspension | Service is made unavailable but retained. No data is deleted |
| Termination | The Service is ended and all associated data is deleted |
| Client Area | The customer portal at equitia.net/secure, operated by Equitia |
Section 22 (Consumer rights) overrides any conflicting provision in these Terms where you are a Consumer.
You accept these Terms when you create an account or place an order. At the moment you accept, we record the version of these Terms you accepted, the date and time (UTC), and the IP address the acceptance came from. This record is retained as evidence of the agreement between us.
We may change these Terms. Where a change materially affects your rights or the price you pay, we will notify you by email to your account address at least 30 days before the change takes effect. A material change takes effect on the date stated in that notice, and applies to your Service from the start of your next Service Period, so a period you have already paid for is always governed by the version in force when you paid for it. Continued use of the Services after a change applies to you constitutes acceptance.
We will keep prior versions of these Terms available at equitia.net/legal/archive.
You agree to provide true, accurate, current and complete information, and to keep it current in the Client Area. We do not accept changes to account contact details by email or post.
You must respond within 7 business days to any inquiry we make to verify information you have provided. Providing false information, or failing to keep contact details current, is a material breach of this Agreement. If we cannot reach you, your Services may be suspended or terminated.
You are responsible for the confidentiality of your credentials (Client Area, SSH, FTP, control panel, database, email). Share them only with people who need them, change them immediately if you suspect compromise, and notify us of any unauthorised use. We may reset a password where we suspect unauthorised access. You are responsible for activity on your account, whether authorised by you or not.
All Services are charged at the prices published at equitia.net or shown in the Client Area at the time of purchase. Prices are shown in euro (EUR), our primary currency, or in Norwegian kroner (NOK). The currency shown at checkout is the currency of the contract, and is the currency in which we invoice, take payment, and issue any refund. We do not convert between the two after purchase.
EUR and NOK prices are separate published price lists rather than live conversions of one another. The two are set independently and may not correspond exactly at any given exchange rate.
VAT (MVA). Equitia by Antos is not currently registered in the Norwegian VAT register (Merverdiavgiftsregisteret). No Norwegian MVA is charged on our invoices, and no MVA is shown on them. Prices are the total amount payable.
If we become registered, we will notify customers before MVA is first applied.
We collect and retain evidence of your location, being your billing address, your IP address, and the country of issue of your payment instrument, in order to determine the correct tax treatment of your purchase. Business Customers in the EU may supply a valid VAT identification number, in which case the reverse charge applies and no VAT is added by us, and you account for it in your own country.
Price changes. We may change prices. A price change never applies to a Service Period you have already paid for. We will notify you of a price change affecting a recurring Service at least 30 days before it takes effect.
We accept:
Payments are made through the Client Area. When you pay by card or Vipps MobilePay, the payment processor handles your payment credentials directly; we do not store full card numbers.
Cryptocurrency payments. Where you pay in cryptocurrency:
This section describes when we are permitted to charge you without asking again. Read it.
AutoPay is opt-in. It is off by default on every account and every Service. We cannot and will not enable it on your behalf. It is enabled only by you, by an explicit action in the Client Area, separate from the act of placing an order.
When you enable AutoPay, we create and retain a consent record containing:
We retain this record for as long as the mandate is active and for 24 months afterwards, which covers the period in which a payment dispute can be raised. If you dispute a recurring charge, we will produce this record to you and, where relevant, to the payment processor or your bank.
When AutoPay is enabled, we attempt to collect the renewal invoice a configurable number of days before the invoice due date. The number of days that applies to your Service is shown in the Client Area on the Service page and on the renewal invoice.
The current default is 3 days before the due date.
We will send you a renewal notice by email at least 10 days before the due date, which is always earlier than the first charge attempt. The notice will state the amount, the Service, the Billing Period, and how to cancel.
If a charge attempt fails, we will retry on the following schedule: +1 day, +3 days and +5 days after the first failed attempt.
If all retry attempts fail, the invoice becomes overdue and the Service enters the dunning process in section 8. AutoPay does not exempt you from dunning; it only automates the payment attempt.
You can disable AutoPay at any time in the Client Area, with no notice period and no fee. Vipps MobilePay mandates can also be cancelled directly in the Vipps app. Under PSD2 you may also revoke the mandate through your bank or card issuer.
Disabling AutoPay does not cancel the Service. It stops automatic payment attempts. The Service continues, invoices continue to be issued, and unpaid invoices will enter dunning. If you want the Service to end, cancel the Service under section 7.
You may cancel any Service at any time in the Client Area. Cancellation is effective at the Period End Date of the current Service Period.
Export your data before the Period End Date. Deletion is permanent and we cannot recover data after it has been deleted.
You may instead choose immediate cancellation in the Client Area. If you do:
Because this destroys data immediately, immediate cancellation requires an explicit confirmation action in the Client Area in which the consequences are stated before you proceed.
We may terminate a Service or this Agreement immediately, without notice, if you materially breach this Agreement, including breaching the Acceptable Use Policy. No refund or credit is given in that case.
We may also terminate a Service for convenience on 30 days written notice. In that case we will refund the unused portion of any prepaid fees for that Service.
If an invoice is not paid by its due date, the Service progresses through the following stages. We notify you by email at each stage.
| Stage | Timing | What happens |
|---|---|---|
| Invoice due | Day 0 | Payment due |
| First reminder | Day 3 | Email reminder. Service unaffected |
| Second reminder | Day 7 | Email reminder. Service unaffected |
| Final notice | Day 10 | Email warning that suspension is imminent |
| Suspension | Day 14 | Service is made unavailable. No data is deleted. Data remains intact and is restored on payment |
| Termination | Day 30 | Service is terminated and all data is permanently deleted |
Suspension does not delete anything. During suspension your files, databases and configuration are retained. Paying the outstanding balance before the termination date restores the Service.
Termination deletes everything. After termination we cannot recover your data. The termination date in the table is the last point at which recovery is possible.
During suspension the Service is paused and does not accrue new charges for the Service itself. The outstanding invoice remains payable, but you are not billed for the period during which the Service was unavailable to you.
This does not stop the reminder fees and late payment interest described in section 8.1, which continue to run on the unpaid amount because they attach to the debt rather than to the Service.
Suspension does not cancel the Service; if you no longer want it, cancel it under section 7.
Where an invoice is not paid by its due date and the Service enters the dunning process above, we may charge:
Fees and interest are added to your account and must be paid together with the outstanding invoice before a suspended Service is restored.
If the debt remains unpaid after the termination stage, we may transfer the claim to a third-party debt collection agency, and you may become liable for their charges in addition to the above.
Some Services are billed hourly against a Prepaid Balance.
The seven-day window is the whole warning. After it expires the data is gone and cannot be recovered. It is your responsibility to keep a valid email address on the account and to act on low-balance warnings.
Unused balance does not expire. Any Prepaid Balance remaining on your account is retained until you use it. It is not forfeited when a Service is cancelled, paused or terminated, it does not expire through inactivity, and we do not deduct dormancy or maintenance fees from it. You may apply it to any Equitia Service at any time.
Accounts holding a Prepaid Balance are excluded from the inactivity cleanup described in our Privacy Policy, so a balance is not removed by account deletion.
Each Service includes a monthly bandwidth allowance, as shown on the product page.
The allowance is monthly regardless of your Billing Period. A Service billed quarterly or annually receives the monthly allowance each month; it does not receive a multiplied allowance to spend across the whole term, and unused allowance does not carry over.
If you exceed the allowance, network access to the Service is blocked for the remainder of that month. The Service itself continues to run and your data is untouched. Only network traffic is stopped. Access is restored automatically at the next monthly renewal.
Blocking network access does not suspend billing. Charges continue to accrue for the blocked period.
The allowance resets on the monthly renewal date of the Service, meaning the monthly anniversary of the date it was provisioned, and not on the first of the calendar month.
Services provisioned partway through a month receive a pro-rated allowance for that first partial month.
We email you when you reach 80% and 95% of your monthly allowance so that you can upgrade or reduce usage before access is blocked.
All refund matters are handled by opening a support ticket in the Client Area. There is no self-service refund button, and refunds are reviewed and initiated by Equitia rather than by you. Please raise refund questions through the ticket system rather than by email, so that the request is attached to your account and can be tracked.
Where we agree to make good on a payment outside of any statutory obligation, the default remedy is Equitia account credit. Credit is added to your account balance, can be used against any Equitia Service including Prepaid Balance top-ups, is non-transferable, and is not exchangeable for cash.
Credit issued this way does not expire.
Where we agree to refund in money rather than credit, we refund:
Where the Right of Withdrawal Act (angrerettloven) or other mandatory law requires us to refund you, we will refund using the same means of payment you used, within 14 days, and we will not require you to accept account credit instead. We will only issue credit in place of a statutory refund if you expressly agree to it.
Section 22 governs when a statutory refund is due.
If you believe you have been charged in error, open a support ticket in the Client Area first and give us 14 days to investigate and respond.
This is a request, not a waiver. You keep your right to dispute a payment with your bank or card issuer under PSD2 and the card scheme rules, and nothing in these Terms removes or limits that right. Raising a dispute directly is not a breach of this Agreement.
Except as set out above, in section 7.3, or in section 22, fees are non-refundable in whole or in part, including where a Service is cancelled, suspended, terminated or transferred before the end of its Service Period.
Web hosting. We take backups of our web hosting servers. These are taken for our own disaster-recovery purposes, such as restoring a server after a failure, and are not a managed backup service for individual accounts. They are not guaranteed. We will attempt to restore an individual site from these backups on request as a best-effort courtesy, and we may charge for the work, but we do not guarantee that a restore is possible.
VPS and game servers. You are responsible for your own backups. We do not back up the contents of your VPS or game server. If your data matters to you, back it up somewhere that is not the server it lives on.
Equitia is not responsible for the loss, corruption or unavailability of your data. You are solely responsible for maintaining current, working, independent copies of anything you cannot afford to lose.
This applies however the loss arises, including:
Where we do hold a backup, an attempt to restore it is a courtesy and not an obligation, and a failed or partial restore does not create liability on our part.
In short: treat any server you rent from us as though its contents could be lost without warning, because in the circumstances above they can. Keep an independent copy of anything you need.
Web hosting backups are pruned daily on a rotating schedule. We retain the most recent 3 snapshots, 7 daily, 4 weekly, 6 monthly and 1 yearly snapshot. In practice this means a backup copy of data can persist for up to approximately 12 months before it rotates out.
Where these Terms provide for deletion, whether at the Period End Date, on immediate cancellation, at the dunning termination stage, or seven days after a prepaid Service pauses, your data is removed from our live systems at that point and is no longer accessible to you or to us through normal operation.
Where the Service was web hosting, a copy may remain in our rotating backups for up to approximately 12 months until it is pruned in the ordinary course. We do not use those backups to restore terminated Services, and we do not search them for individual records. They are overwritten and pruned automatically.
We cannot selectively remove one customer's data from a backup snapshot without destroying the integrity of the whole snapshot. This is a normal limitation of backup systems and is reflected in our Privacy Policy.
We commit to 99.9% monthly uptime for the availability of your Service.
99.9% over a calendar month permits approximately 43 minutes of unplanned downtime.
Uptime measures the availability of the infrastructure we are responsible for: the host machine your Service runs on, and its network connectivity.
It does not measure anything running inside your Service that is under your control. For a VPS or game server this means the guest operating system, your applications, your game server software, mods and plugins, and your own configuration are outside the commitment. A server that is reachable but running software you have misconfigured is not downtime.
Downtime is measured from the point we detect the outage, or from the point you report it by support ticket, whichever is earlier.
The following do not count as downtime:
If we fall below 99.9% in a calendar month, you may claim a credit against that month's fee for the affected Service:
| Monthly uptime achieved | Credit |
|---|---|
| Below 99.9% but at least 99.0% | 10% of the monthly fee |
| Below 99.0% but at least 95.0% | 25% of the monthly fee |
| Below 95.0% | 50% of the monthly fee |
Credit is calculated against the monthly fee for the affected Service only, not against your whole account, and is capped at 100% of that Service's fee for the month in question.
Where a Service is not billed monthly, the monthly fee is worked out from what you actually pay:
Service credit is issued as account credit and is the sole and exclusive remedy for failure to meet the uptime commitment. It does not entitle you to a refund in money.
Credit is not applied automatically. To claim, open a support ticket in the Client Area within 30 days of the end of the month concerned, stating the Service affected and the approximate dates and times of the outage. We will verify against our own monitoring.
Claims made more than 30 days after the end of the affected month are not accepted.
Credit is not available for time during which the Service was suspended, or for any period after an invoice for that Service became overdue and before it was paid. This excludes the affected time rather than the whole month: if a Service was suspended for three days, the remaining days of that month still count towards the uptime calculation and can still be claimed against.
Equitia Services may not be used for any purpose we deem unacceptable. Unacceptable uses include:
This applies equally where a Service or domain provided by Equitia points to, links to, or resolves to external infrastructure hosting such material, and where a Service or domain hosted by Equitia is promoted through spam or other abusive messaging sent from elsewhere. It is the connection to the Service that matters, not where the underlying content or the messaging originates.
Violation of this policy is a material breach. Where we suspend, terminate or interrupt a Service for a violation, all fees paid are non-refundable and non-creditable, and charges continue to accrue for the duration of the suspension.
This is different from suspension for non-payment under section 8, where charges are paused. A suspension under this section follows a breach on your part rather than an unpaid invoice, so the Service remains reserved for you and remains chargeable.
Abuse reports. Reports may be sent to abuse@equitia.net.
You retain ownership of the content you host. You grant us only the limited licence necessary to operate the Services, being the right to store, transmit, display and back up your content for the purpose of providing the Service to you.
You are solely responsible for the legality of your content and for compliance with any laws applicable to it, including data protection law where you process other people's personal data on our infrastructure. See the Privacy Policy for the controller/processor split.
You agree to indemnify, defend and hold harmless Equitia, its subcontractors, agents, affiliates and assigns, and their current and former employees, officers and directors, from all losses, liabilities, claims, damages, costs and expenses, including reasonable legal fees, arising out of or related to your use of the Services, your content, or your breach of this Agreement.
This obligation survives termination of the Agreement.
To the fullest extent permitted by law, the Services are provided "as is". We disclaim the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure or error-free, or that defects will be corrected.
This disclaimer does not limit rights that Consumers have under mandatory Norwegian law.
To the fullest extent permitted by law, Equitia is not liable for indirect, special, incidental or consequential damages, including lost profits, lost data, or business interruption, arising from the use of or inability to use the Services, even if advised of the possibility.
Our aggregate liability for any claim shall not exceed the total fees you paid to Equitia for the affected Service in the 12 months preceding the event giving rise to the claim.
We are not liable for loss or damage resulting from: the loss, corruption, deletion or unavailability of your data, from any cause; access delays or interruptions; denial-of-service attacks; data non-delivery or mis-delivery; events beyond our reasonable control; unauthorised use or misuse of your account; the contents or behaviour of software you install; or your failure to maintain your own backups.
This includes data lost through deletion carried out under these Terms, data we are unable to restore, and data lost because no backup existed. Section 12 sets out where responsibility for backups sits.
Nothing in this section limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited under Norwegian law. Section 22 applies to Consumers.
Neither party is in default for failure or delay caused by earthquake, flood, fire, storm, natural disaster, war, terrorism, armed conflict, labour strike, lockout, boycott, or failure of upstream network or power providers, provided the affected party gives written notice within 5 days. If the event continues for more than 30 days, either party may terminate.
We may assign this Agreement in connection with a merger, acquisition or sale of assets, on notice to you. You may not assign it without our written consent.
If any provision is found invalid or unenforceable, the remainder remains in force.
This Agreement supersedes all prior arrangements and understandings relating to its subject matter.
This Agreement is governed by Norwegian law. Disputes are subject to the jurisdiction of the Norwegian courts, with Ringerike, Asker og Bærum tingrett as the agreed venue.
Consumers may bring proceedings in the courts of their own country of residence where mandatory law so provides, and may refer disputes to the Norwegian Consumer Authority (Forbrukertilsynet) / Consumer Council (Forbrukerrådet), or use the EU Online Dispute Resolution platform where applicable.
This section applies where you are a Consumer. Where it conflicts with anything else in these Terms, this section wins.
Nothing in these Terms limits your rights under mandatory Norwegian consumer legislation, including the Right of Withdrawal Act (angrerettloven) and the Marketing Control Act (markedsføringsloven).
You have the right to withdraw from your purchase within 14 days without giving any reason. For services, the period runs from the day after the contract is concluded.
Our Services are provisioned immediately, which means delivery begins before the withdrawal period ends. At checkout we therefore ask you to expressly request that we begin delivering the Service straight away, and we record that request.
If you make that request and then withdraw within the 14 days, you pay only for the part of the Service actually delivered up to the moment you notify us, calculated proportionately against the price. We refund the balance.
We do not treat your request to start immediately as a waiver of your right to withdraw. It is not one.
You can withdraw by using the withdrawal function in the Client Area, by completing the standard withdrawal form (angreskjema) supplied with your order confirmation, or by any other clear statement sent to us in writing.
We will confirm receipt of your withdrawal without delay.
We refund all payments received from you, less any proportionate amount owed under 22.2, within 14 days of receiving your notice, using the same means of payment you used. We will not require you to accept account credit instead.
Once a Service has been fully performed at your express request, and you have acknowledged that the right of withdrawal is lost on full performance, the right no longer applies to that Service. A continuing Service such as a VPS, web hosting or a game server running over a billing period is not fully performed within the withdrawal window, so 22.2 applies to it instead.
You may refer disputes to the Norwegian Consumer Authority (Forbrukertilsynet) or the Consumer Council (Forbrukerrådet), and may use the EU Online Dispute Resolution platform where applicable. Consumers may bring proceedings in the courts of their own country of residence where mandatory law so provides.
support@equitia.net
Abuse: abuse@equitia.net
Equitia by Antos, Feldbergveien 31, 3520 Jevnaker, Norway
Org. nr. 934 018 168
Last updated: 3 September 2026