Subprocessors

The providers involved in running this service, and what has been configured with them.

Provider list

Who processes customer data, for what, and where.

Stripe (Stripe Payments Europe, Ltd.)
What they do for us
Card payment processing
Data they receive
Name, email, billing address, card data, payment amounts
Where
Ireland / EU, with transfers to the US
Transfer basis
On-demand
Vipps MobilePay AS
What they do for us
Mobile payment processing and recurring mandates
Data they receive
Name, payment amounts, mandate reference
Where
Norway / EEA
Transfer basis
On-demand
OpenRouter, Inc.
What they do for us
Routes AI requests to inference providers
Data they receive
Redacted ticket text, as described in section 6
Where
United States
Transfer basis
On-demand
AI inference providers, accessed through OpenRouter
What they do for us
Generate draft support replies
Data they receive
Redacted ticket text
Where
Varies by request, as described in section 6
Transfer basis
On-demand
Fiken AS
What they do for us
Accounting
Data they receive
Name, billing address, invoice and payment records
Where
Norway
Transfer basis
On-demand
AI provider settings

Exported from the live configuration on 2026-10-01.

The settings below are read from the running configuration. They say what the outgoing requests actually carry, which the list above cannot.

Zero data retention requested
Yes
Data collection denied
Yes
Provider fallbacks denied
Yes

For questions about your data, or to make a request about it, write to support@equitia.net